Refund & Return Policy
Effective Date: September 15, 2025
At Saatvik Kart, we strive to ensure your satisfaction with our devotional products. Our Refund & Return Policy is designed to be fair, transparent, and customer-friendly, allowing you to shop with confidence. This policy outlines the conditions for returns, refunds, exchanges, and cancellations for purchases made on our e-commerce website. Please read this policy carefully before making a purchase.
If you have any questions or need assistance, please contact us using the details provided in the “Contact Information” section below.
1. Eligibility for Returns
We accept returns for eligible items under the following conditions:
Eligible Items: Products must be unused, unopened, in their original packaging, and in the same condition as received. Returns must be initiated within 15 days of delivery.
Non-Returnable Items: The following items are not eligible for return:
Used, opened, or damaged products.
Customized or personalized devotional items (e.g., engraved puja items or custom-made idols).
Perishable products (e.g., incense sticks, oils, or prasad).
Products marked as non-returnable on the product page at the time of purchase.
Please inspect your order upon receipt and contact us immediately if you receive a defective, damaged, or incorrect item.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team via email at saatvikkart@gmail.com or phone at +91 99711 30466 within 15 days of delivery. Provide your order number, the item(s) you wish to return, and the reason for the return.
Return Approval: We will review your request and provide a return authorization if the item is eligible. You will receive instructions for returning the product.
Packaging: Pack the item securely in its original packaging, including all accessories, manuals, and tags. Include a copy of the order confirmation or receipt.
Ship the Item: Ship the package to the address provided in the return authorization email. Ensure you use a trackable courier service, as we are not responsible for items lost during return shipping.
Returns will be inspected upon receipt to ensure compliance with our eligibility criteria. We reserve the right to refuse returns that do not meet these conditions.
3. Refund Process
Once your return is received and approved, we will process your refund as follows:
Timeline: Refunds will be processed within 7–10 business days of receiving and inspecting the returned item.
Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card, UPI, or bank transfer).
Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item). In such cases, we will also cover the return shipping costs.
Notification: You will receive an email confirmation once the refund has been processed.
Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
4. Exchange Policy
We offer exchanges for defective or damaged products only, subject to availability:
Eligibility: If you receive a defective or damaged item, contact us within 15 days of delivery to request an exchange.
Process: Follow the same return process outlined above. We will ship a replacement item (same or equivalent product, based on availability) once the defective item is received and inspected.
Non-Defective Exchanges: We do not offer exchanges for non-defective items (e.g., change of preference). In such cases, you may return the eligible item for a refund and place a new order.
If a replacement is unavailable, we will issue a refund as per the refund process.
5. Cancellations
You may cancel an order under the following conditions:
Before Shipment: Orders can be canceled at no charge if the cancellation request is received before the order is shipped. Contact us immediately at saatvikkart@gmail.com or +91 99711 30466 to request a cancellation.
After Shipment: Once an order has been shipped, it cannot be canceled. You may initiate a return after delivery, subject to the eligibility criteria above.
Refund for Cancellations: If an order is canceled before shipment, a full refund (including any shipping charges) will be processed to the original payment method within 7–10 business days.
6. Shipping Costs
Customer-Initiated Returns: For returns due to customer preference (e.g., incorrect size or change of mind), the customer is responsible for return shipping costs.
Company Error or Defective Items: If the return is due to our error (e.g., incorrect, defective, or damaged item), we will cover the return shipping costs by providing a prepaid shipping label or reimbursing the shipping cost upon receipt of the item.
Please ensure the return is shipped via a trackable courier service to avoid issues with lost packages.
7. Contact Information
For any questions, concerns, or requests related to returns, refunds, exchanges, or cancellations, please contact us at:
Email: saatvikkart@gmail.com
Phone: +91 99711 30466
Our customer support team is available to assist you and ensure a smooth experience.
8. General Disclaimer
Saatvik Kart reserves the right to update or modify this Refund & Return Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date” at the top. We encourage you to review this policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the updated policy.
Thank you for choosing Saatvik Kart for your devotional needs. We value your trust and are committed to providing a seamless shopping experience.