At Satvikkart, we deeply value the trust you place in us when shopping for devotional products. Our Shipping Policy has been designed to ensure that your experience is smooth, transparent, and reliable. This policy explains how we process, ship, and deliver orders within India and internationally (where applicable).
By placing an order on our website, you agree to the terms and conditions mentioned below.
Domestic Shipping (India):
We deliver across most cities and towns in India through our trusted courier and logistics partners. However, delivery availability may vary depending on your pin code or serviceable area.
International Shipping (if applicable):
We also ship selected devotional products to international destinations. Availability will be displayed at checkout. Please note:
Customs duties, import taxes, or additional charges applicable in the destination country must be borne by the customer.
Delivery timelines may vary based on the rules and clearance procedures of the importing country.
Order Confirmation: Orders are confirmed only after successful payment. You will receive an order confirmation email or SMS.
Processing Period: Standard orders are usually processed within 1–3 business days (excluding Sundays and public holidays).
Customized / Made-to-Order Items: Certain devotional products, such as personalized deity clothes or special pooja sets, may require additional time. The processing time for these will be communicated clearly during checkout.
Delays in Processing: If for any reason your order cannot be processed within the usual timeframe, our support team will contact you with an update.
Domestic Deliveries (India):
Standard Delivery: 5–7 business days (depending on your location).
Express Delivery (if available): 2–4 business days for select pin codes.
International Deliveries:
Estimated delivery time is 10–20 business days, depending on the destination, local courier efficiency, and customs clearance.
⚠️ Please note: Delivery timelines are estimates only and may vary due to factors beyond our control.
Free Shipping: We may offer free shipping on orders above a certain cart value. This threshold will be displayed on our website and may vary during promotions.
Flat-Rate or Variable Charges: For orders below the free-shipping threshold, a nominal fee may apply. Charges are calculated at checkout based on weight, order value, and delivery location.
International Orders: Shipping costs for international deliveries will be calculated separately at checkout. Customs duties, if any, are payable by the customer directly at the time of delivery.
Once your order is dispatched, you will receive an email or SMS notification containing your tracking number and courier details.
You can track your order directly through the courier partner’s tracking portal or via the tracking link shared with you.
For assistance in tracking, you can contact our customer support team at saatvikkart@gmail.com.
While we strive to deliver on time, certain situations may lead to delays:
Natural calamities such as heavy rains, floods, or earthquakes.
Festive season rush (e.g., Diwali, Navratri, Janmashtami) where courier networks are overloaded.
Strikes, lockdowns, or transport restrictions.
Delays in customs clearance for international orders.
Remote or non-serviceable locations.
We request your patience in such circumstances and assure you that we will keep you updated on the status of your order.
Damaged Deliveries:
If you receive a damaged, tampered, or defective package, please:
Take clear photographs of the package and product.
Contact us at saatvikkart@gmail.com or +91 99711 30466 within 48 hours of receiving the package.
Provide your order number and supporting evidence.
Based on your claim, we may arrange for a replacement or initiate a refund as per our Refund & Return Policy.
Lost Packages:
If your package is marked as delivered but not received, or if it is lost in transit, we will coordinate with the courier partner to resolve the issue. A replacement or refund may be processed at our discretion.
Ensure that the delivery address, pin code, and contact details provided at the time of placing the order are accurate and complete.
Be available to receive the delivery or authorize someone on your behalf.
Repeated delivery attempts (if unsuccessful) may result in additional charges, which must be borne by the customer.
For any questions, complaints, or assistance regarding shipping, please contact us:
📧 Email: saatvikkart@gmail.com
📞 Phone: +91 99711 30466
Our customer support team is available [insert working hours, e.g., Monday to Saturday, 10:00 AM – 6:00 PM IST].
We may update or modify this Shipping Policy from time to time to reflect changes in shipping practices, courier partnerships, or business requirements. The revised policy will be posted on our website, and the date of the latest update will be mentioned above.
Continued use of our services after such updates implies your acceptance of the revised terms.
